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Join Emma to learn how to get results under pressure by diffusing situations and finding understanding. You will learn how to stop frustration before it becomes anger so that you can communicate effectively and respectfully to solve any problem.
Workplace harassment and violence impact over 70% of employees in Canada. 1 in 5 violent incidents (including physical assault, sexual assault, and robbery) occur in the workplace. Employers have a legal duty to protect employees’ mental and physical health; this includes protection from harassment and violence.
Learning Outcomes:
Participants will learn:
- Strategies to calm yourself and others
- Communication techniques
- Conflict resolution skills
- Improved interpersonal relations
- Reduced stress in your workforce
- Understand and meet your legal obligations as an employer