Workshop Calendar

Dec
13
Wed
Fundamentals of Leadership Series
Dec 13 2023 @ 9:00 am – May 15 2024 @ 12:00 pm

Did You Know?

Core leadership skills: acknowledge, envision, persuade, empower, exemplify, and execute.

Understanding your own personality can help you identify leadership gaps and create a plan to address them.

Team dynamics and building relationships are key to leading strong teams

Creating accountability, performance standards as expectations, and assessing progress will bring leadership to our team.

Understanding how to measure outcomes and results, hold difficult conversations, and coach or mentor our staff will help ensure performance management and move your team through setbacks.

Building community and adopting leadership as a lifestyle will create long term and measurable positive influences in your life.

General Outline of the Workshop:

Session 1 (Sep 13)
Core (Fundamental) Qualities of Leaders – In this component we examine what a leader is, why they exist and the critical deliverables necessary to be seen as a leader.

Session 2 (Oct 11)
Who Am I? – Building on our last session we explore, who am I as a leader? We resolve the internal and external locus of control and determine if you are the leader you want to be.

Session 3 (Nov 8)
Building Teams – Once we understand who you are, and what you wish to develop, we will delve into the world of team dynamics and building relationships.

Session 4 (Dec 13)
Part One: Setting Expectations and Performance Standards – The next step is how we take our leadership and move it into the team by setting reasonable and achievable standards, and then assessing progress in a way that is transparent and measurable.

Session 5 (Jan 10)
Part Two: Performance Management – In part two of this section, we look at how to set and manage performance standards and expectations. Strategies discussed here can be used in a wide variety of situations, including peer to peer and volunteer.

Session 6 (Feb 14)
Building Community – Leadership is a lifestyle; it goes beyond the workplace and creates long term and measurable positive influences in your life. In this final component on core leadership, we discuss and examine ways to build your community through strategic communication tools and processes, to create maximum leverage for your life goals.

Benefits of the Workshop:

  • Understand your own leadership style and build your team.
  • Navigate within the complexities of today’s workplace challenges.
  • Inspire a new generation of leadership within your organization.

This 6 part series will be 2 hours each month, with the goal of empowering YOU!

Jan
10
Wed
Fundamentals of Leadership Series
Jan 10 @ 9:00 am – Jun 12 @ 12:00 pm

Did You Know?

Core leadership skills: acknowledge, envision, persuade, empower, exemplify, and execute.

Understanding your own personality can help you identify leadership gaps and create a plan to address them.

Team dynamics and building relationships are key to leading strong teams

Creating accountability, performance standards as expectations, and assessing progress will bring leadership to our team.

Understanding how to measure outcomes and results, hold difficult conversations, and coach or mentor our staff will help ensure performance management and move your team through setbacks.

Building community and adopting leadership as a lifestyle will create long term and measurable positive influences in your life.

General Outline of the Workshop:

Session 1 (Sep 13)
Core (Fundamental) Qualities of Leaders – In this component we examine what a leader is, why they exist and the critical deliverables necessary to be seen as a leader.

Session 2 (Oct 11)
Who Am I? – Building on our last session we explore, who am I as a leader? We resolve the internal and external locus of control and determine if you are the leader you want to be.

Session 3 (Nov 8)
Building Teams – Once we understand who you are, and what you wish to develop, we will delve into the world of team dynamics and building relationships.

Session 4 (Dec 13)
Part One: Setting Expectations and Performance Standards – The next step is how we take our leadership and move it into the team by setting reasonable and achievable standards, and then assessing progress in a way that is transparent and measurable.

Session 5 (Jan 10)
Part Two: Performance Management – In part two of this section, we look at how to set and manage performance standards and expectations. Strategies discussed here can be used in a wide variety of situations, including peer to peer and volunteer.

Session 6 (Feb 14)
Building Community – Leadership is a lifestyle; it goes beyond the workplace and creates long term and measurable positive influences in your life. In this final component on core leadership, we discuss and examine ways to build your community through strategic communication tools and processes, to create maximum leverage for your life goals.

Benefits of the Workshop:

  • Understand your own leadership style and build your team.
  • Navigate within the complexities of today’s workplace challenges.
  • Inspire a new generation of leadership within your organization.

This 6 part series will be 2 hours each month, with the goal of empowering YOU!

Feb
14
Wed
Fundamentals of Leadership Series
Feb 14 @ 9:00 am – Jul 17 @ 12:00 pm

Did You Know?

Core leadership skills: acknowledge, envision, persuade, empower, exemplify, and execute.

Understanding your own personality can help you identify leadership gaps and create a plan to address them.

Team dynamics and building relationships are key to leading strong teams

Creating accountability, performance standards as expectations, and assessing progress will bring leadership to our team.

Understanding how to measure outcomes and results, hold difficult conversations, and coach or mentor our staff will help ensure performance management and move your team through setbacks.

Building community and adopting leadership as a lifestyle will create long term and measurable positive influences in your life.

General Outline of the Workshop:

Session 1 (Sep 13)
Core (Fundamental) Qualities of Leaders – In this component we examine what a leader is, why they exist and the critical deliverables necessary to be seen as a leader.

Session 2 (Oct 11)
Who Am I? – Building on our last session we explore, who am I as a leader? We resolve the internal and external locus of control and determine if you are the leader you want to be.

Session 3 (Nov 8)
Building Teams – Once we understand who you are, and what you wish to develop, we will delve into the world of team dynamics and building relationships.

Session 4 (Dec 13)
Part One: Setting Expectations and Performance Standards – The next step is how we take our leadership and move it into the team by setting reasonable and achievable standards, and then assessing progress in a way that is transparent and measurable.

Session 5 (Jan 10)
Part Two: Performance Management – In part two of this section, we look at how to set and manage performance standards and expectations. Strategies discussed here can be used in a wide variety of situations, including peer to peer and volunteer.

Session 6 (Feb 14)
Building Community – Leadership is a lifestyle; it goes beyond the workplace and creates long term and measurable positive influences in your life. In this final component on core leadership, we discuss and examine ways to build your community through strategic communication tools and processes, to create maximum leverage for your life goals.

Benefits of the Workshop:

  • Understand your own leadership style and build your team.
  • Navigate within the complexities of today’s workplace challenges.
  • Inspire a new generation of leadership within your organization.

This 6 part series will be 2 hours each month, with the goal of empowering YOU!

May
6
Mon
Budgeting – The most boring and most important topic in the Business world
May 6 @ 9:30 am – 10:30 am
Mon May 6, 2024
9:30 am – 10:30 am
$24.00

You may be able to receive this workshop free of charge. Create an account or log in to your dashboard to check your eligibility here.

Budgeting is a forecast of what your business will accomplish in the next time frame. Some companies spend weeks developing a budget, and some do it in the morning. What we all want is an effective tool that generates predictable profits. This workshop is about painless budgeting that works and gives owners control day by day.

All of us budget our personal money if only on the back of an envelope, to see if we have enough money to pay rent and buy that “toy” we always wanted. Business is no different, except that good businesses spend the time to develop good budgeting practices that keep them on track for a year or two at a time and lead to predictable profits. Then you can buy that toy!

Learning Outcomes:

  • Budgeting tools. Measuring yourself against others in the industry using NAIC data.
  • Debt: how much is tolerable and how to measure it.
  • Tools to account for inflation
  • Creating disaster reserves.
  • Decisions: When should I buy that new software? When should I hire a new salesperson?
Participants will have the tools to make better money decisions, which will lead to more profit. More profit means the business will be more valuable.
May
7
Tue
Google Business Basics
May 7 @ 10:00 am – 11:00 am
Tue May 7, 2024
10:00 am – 11:00 am
$24.00

You may be able to receive this workshop free of charge. Create an account or log in to your dashboard to check your eligibility here.
Don’t have a website but want to be able to be found online?
Have a website with low visibility?

Have a local business that needs more walk-in traffic?

Google Business can help. Having a good presence on Google is a must for business owners! Whether you are a local business or online only, Google can help you boost sales and attract more potential clients. Join Tayla as she walks you through how to set up and utilize your Google Business profile.

Learning Outcomes:

In this Workshop, you will learn how to set up your Google business account, add business hours, connect your website, collect reviews, add offers, and post your products and services to become more easily findable. If a website is not in the cards for you at the moment, this is a great way to increase your visibility and show up in searches and on Google Maps.

Communication not Frustration
May 7 @ 12:00 pm – 2:00 pm
Tue May 7, 2024
12:00 pm – 2:00 pm
$49.00

You may be able to receive this workshop free of charge. Create an account or log in to your dashboard to check your eligibility here.
Join Emma to learn how to get results under pressure by diffusing situations and finding understanding. You will learn how to stop frustration before it becomes anger so that you can communicate effectively and respectfully to solve any problem.
Workplace harassment and violence impact over 70% of employees in Canada. 1 in 5 violent incidents (including physical assault, sexual assault, and robbery) occur in the workplace. Employers have a legal duty to protect employees’ mental and physical health; this includes protection from harassment and violence.

Learning Outcomes:

Participants will learn:
  • Strategies to calm yourself and others.
  • Communication techniques.
  • Conflict resolution skills.
  • Improved interpersonal relations.
  • Reduced stress in your workforce.
  • Understand and meet your legal obligations as an employer.·
May
8
Wed
The Brave Leaders Guide to Crucial Conversations
May 8 @ 9:30 am – 11:30 am
Wed May 1, 2024
9:30 am to
May 22, 2024
11:30 am
$199.00

You may be able to receive this workshop free of charge. Create an account or log in to your dashboard to check your eligibility here.
Unleash your leadership potential with our “Crucial Conversations Workshop.” Say goodbye to hesitation and hello to impactful leadership. Join us for a transformative four-part workshop that equips you with the confidence and skills to tackle those tough conversations head-on. Become the leader your team needs and watch your organization thrive.
Avoiding difficult conversations can lead to unresolved issues, festering and negatively impacting productivity and employee engagement. Ignoring or delaying necessary conversations can escalate problems, become more complicated, and harder to address. Lack of communication, especially when addressing performance issues or conflicts, can strain relationships between managers and employees.
Four Live Training Sessions include:
  • Introduction to Crucial Conversations
  • Core Communication Skills
  • Navigating Challenging Scenarios
  • Practice Through Role-Playing
  • Building Stronger Relationships
Four Post Session Follow Up Lessons on The Workplace Academy include:
  • Advanced Communication Skills
  • Emotional Intelligence and Empathy
  • Creating a Culture of Courageous Conversations
  • Sustaining Relationship Building in Leadership

Learning Outcomes:

  • Improved Leadership Skills: Enhance your ability to lead and manage effectively through open and honest communication.
  • Confidence in Tough Conversations: Gain the confidence to address challenging topics tactfully and professionally.
  • Boosted Productivity: Addressing issues promptly leads to improved productivity and goal achievement.
May
9
Thu
Privacy Policy Development
May 9 @ 9:00 am – 10:00 am
Thu May 9, 2024
9:00 am – 10:00 am
$24.00

You may be able to receive this workshop free of charge. Create an account or log in to your dashboard to check your eligibility here.

Back by popular demand! Attend this unique workshop with lawyer Brent Parker to learn the basics of creating your privacy plan, then follow up with a one-hour private consultation to complete the details. Develop your website privacy policy during this unique workshop. Prevent issues for your business should a privacy officer have to address a complaint. *Only five spaces are available; register early to avoid disappointment. It is recommended to attend ‘Privacy Law & Data Protection 101’ happening on Apr 25.

  • Sometimes, people think their web designer or developer is responsible for ensuring compliance with privacy laws. But unless they are your employee and appointed to be responsible, this is your responsibility!
  • You can get into trouble if you don’t have a privacy policy on your website.
  • Having a privacy policy is just good for business as it gives you legitimacy.

Learning Outcomes:

  • When is a privacy policy required?
  • Essential components of a privacy policy.
  • Preparing your privacy policy.

After attending this workshop and coaching, attendees will be able to have a completed or updated privacy policy for their organization’s website.

How to Design, Deliver and Sustain Enhanced Customer Experiences
May 9 @ 1:00 pm – 3:00 pm
Thu May 9, 2024
1:00 pm – 3:00 pm
$49.00

You may be able to receive this workshop free of charge. Create an account or log in to your dashboard to check your eligibility here.
80% of businesses believe they are delivering a great customer experience, while only 8% of their customers agree. Businesses from any industry will benefit from learning how customer experience can transform their business activities and lead to more engaged employees, greater customer satisfaction, more repeat business, and significant and measurable bottom-line impacts.
The workshop is designed and delivered in a participatory manner, where participants can learn and share to create a meaningful and inclusive experience for all.
  • Having a great customer experience strategy is just as important if you sell products or services
  • Increasing customer retention rates by 5% increases profits by 25% to 95%
  • 86% of buyers are willing to pay more for a great customer experience
  • Customer experience has overtaken price and product as the key brand differentiator 
  • Only 1 in 26 unhappy customers actually complain

Learning Outcomes:

  • The difference between customer service and customer experience
  • Trends and statistics of customer experience in today’s marketplace
  • The positive impact that delivering a meaningful, impactful, and well-designed customer experience can have on their clients
  • The 3 ‘Rs’ of customer experience – Responsiveness, Reliability, and Relationships
  • The 5 Touchpoints of a great customer experience
  • 5 Steps to creating a successful customer experience transformation
As a bonus, all participants will receive a complimentary customer experience c-change diagnostic of their business. The diagnostic will evaluate their business from 10 key aspects and provide insights specific to their business that they can apply immediately to enhance the experience and exceed their customers’ expectations.
May
13
Mon
Core Values: Your Personal Code Of Conduct
May 13 @ 10:00 am – 12:00 pm
Mon May 13, 2024
10:00 am – 12:00 pm
$49.00

You may be able to receive this workshop free of charge. Create an account or log in to your dashboard to check your eligibility.
Ready to dive into the adventure of discovering your core values with Tash? We will discover our guiding principles through discussions aimed at uncovering our foundational beliefs. Our goal is to gain a deeper understanding of what matters most and then align them in our personal and professional lives!
Core values are your guiding principles. Core values are influenced by life experiences, both positive & challenging.

Uncovering your core values is like discovering your own set of superpowers that will help you soar through life!

30 mins—Icebreaker and intro to today’s topic | CORE VALUES (why it matters and why we’re talking about this).

70 mins—Discussions—Ask about your experiences…questions and prompts from the worksheets together. Tash will share one of her core values and why as you build yours.

20 mins – Wrap up & and how to live aligned with your core values.

Learning Outcomes:

With core values as your compass, you can:
  • make clear decisions with ease, knowing you are not compromising on what matters to you
  • amplify your life by staying true to what lights you up (and never wavering again, EVER!)
  • boost your happiness, enhance your confidence, and help to uncover your purpose

Contact Us


Call us at 250-828-8772 or email us at info@communityfutures.net.

Location
330 Seymour St., Kamloops, BC, V2C 2G2

Hours of Operation
Monday through Friday 8:00 am to 4:00 pm
Closed 12:00pm to 1:00pm

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