Join us to explore the realities of credit and bust common myths. You’ll learn the ins and outs of credit reports, ratings, and scores—what they are, how they’re used, and what you can do to manage or improve them.
According to the latest Equifax Canada data (Q4 2025, released in 2026), consumer debt in Canada continues to rise, with non-mortgage debt increasing year over year, as total household debt reached about $2.65 trillion. On an individual level, the average non-mortgage consumer debt is now roughly $22,000 per person in 2026, up slightly from previous years. Meanwhile, credit scores in Canada still range from 300 to 900, but the national average has improved modestly to around 670–680, placing most Canadians in the “good” credit category based on recent data from TransUnion and other industry sources.
This session will cover:
- How credit works
- The cost of borrowing
- Understanding credit reports and credit ratings
- Myths vs. facts about credit
- Tips to protect and rebuild your credit
Learning Outcomes:
By the end of the session, participants will:
- Understand the impact of interest on loans and credit cards.
- Learn how to read and interpret credit reports.
- Discover practical strategies to improve credit ratings.
A workshop designed to teach and inspire entrepreneurs how to implement newsletters in their business’s marketing strategy. We will go over the benefits of a newsletter, as well as strategies and newsletter elements they can apply specifically to their own business. Through this session, they will not only understand the importance of a newsletter but also how to design one that will actually get read and, in turn, increase their brand’s trust and recognition.
Did you know?
Newsletters aren’t just a great way to communicate with your audience, but also a great way to bring organic traffic to your website. An effective newsletter will increase your brand’s awareness and help build relationships with your ideal clients. Newsletters allow businesses to maintain direct contact with their subscribers, keeping them up to date on current offerings and helping them move from subscribers to clients.
Learning Outcomes:
After this workshop, participants will:
- Understand the benefits of newsletters and how they support business marketing and brand awareness.
- Identify the type of newsletter that best fits their business and audience.
- Develop a simple newsletter strategy and learn tools to create and maintain it consistently.
80% of businesses believe they deliver a great customer experience, while only 8% of their customers agree. Businesses in any industry will benefit from learning how customer experience can transform their operations, leading to more engaged employees, greater customer satisfaction, more repeat business, and significant, measurable bottom-line impact.
Did you know?
- Having a great customer experience strategy is just as important if you sell products or services.
- Increasing customer retention rates by 5% increases profits by 25% to 95%.
- 86% of buyers are willing to pay more for a great customer experience.
- Customer experience has overtaken price and product as the key brand differentiator.
- Only 1 in 26 unhappy customers actually complain.
As a bonus, all participants will receive a complimentary customer experience change diagnostic of their business. The c-change diagnostic will evaluate their business across 10 key aspects and provide insights they can apply immediately to enhance the customer experience and exceed customer expectations.
Learning Outcomes:
By the end of this workshop, participants will be able to:
- Distinguish between customer service and customer experience.
- Recognize customer experience trends and statistics in today’s marketplace.
- Apply the 3 Rs of customer experience – Responsiveness, Reliability, and Relationships.
- Identify the 5 steps of a successful customer experience transformation.
Most small business owners feel pressure to do more marketing, on more platforms, more often. This workshop flips that script: you’ll learn a simple 5-step process to identify what’s already bringing you clients, turn it into a focused weekly menu of small actions, and finally feel confident that your marketing is working without the stress. You’ll leave with a personalized plan you can consistently act on each week to grow your business.
Did you know?
- 82% of small business owners cite referrals as the primary source of new business, yet most spend the majority of their marketing effort chasing strangers on new platforms.
- 55% of small businesses are now using AI to support their marketing efforts.
- Successful marketing is not about doing everything; it’s about doing the right things consistently.
Learning Outcomes:
By the end of this workshop, participants will be able to:
- Identify the marketing activities that are already bringing them clients and turn them into simple, actionable steps.
- Build a consistent marketing routine that supports steady business growth.
- Develop confidence in their ability to attract the right clients and grow their business.
Having a strong presence on Google is a must for any business owner! Whether you are a local business or online only, Google can help you boost sales and get more potential clients into your business. Join Tayla as she walks you through how to optimize and utilize your Google Business profile.
If a website is not in the cards for you at the moment, this is a great way to increase your visibility and show up in search and on Google Maps.
Recommended: Set up your Google Business Profile before the course so you are familiar with its appearance and how it works.
Learning Outcomes:
In this workshop, participants will learn:
- How to optimize their Google business account: add business hours, connect your website, and collect reviews.
- How to add offers and post their products and services to become more easily findable.
