Customer Journey Mapping – Designing Your Customer Experience with Intention

January 31, 2024 @ 1:00 pm – 3:00 pm

Did You Know?

  • It costs 5 to 7 times as much to keep an existing customer as it does to attract a new one.
  • Customer Journey Mapping helps businesses make informed decisions to optimize the customer experience and increase customer satisfaction and loyalty.
  • Starbucks calculated that the average lifetime value of their customer is $25,771.

General Outline of the Workshop:

  • Understanding Customer Journey Mapping.
  • Key Stages of the Customer Journey.
  • Steps to Creating a Customer Journey Map.
  • Designing for Customer Experience.
  • Tools and Techniques for Customer Journey Mapping.

Benefits of the Workshop:

Customer Journey Maps:

  • Enable Better Experiences.
  • Pave the Way for Your Customers to Better Achieve Their Goals.
  • Give Your Company Much-Needed Context.
  • Position Your Company to Drive Better Results.

Contact Us

Call us at 250-828-8772 or email us at

330 Seymour St., Kamloops, BC, V2C 2G2

Hours of Operation
Monday through Friday 8:00 am to 4:00 pm
Closed 12:00pm to 1:00pm

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